Customer Privacy Notice
BACKGROUND:
Sunshine Garden Centre understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
World of Garden Products Limited is a company registered in England under company number 6715456.
Registered address: 302-308 Preston Road, Harrow, Middx, HA3 0QT
Main trading address: Durnsford Road, Bounds Green, London N11 2EL
VAT number: 940688400.
Data Protection point of contact: Patrick Loughrey.
Email address: patrick@sunshinegc.co.uk.
Telephone number: 0208 889 4224
2. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
3. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we.
e) The right to restrict the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
Further information about your rights can also be obtained from the Information Commissioner’s Office.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
4. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
· Name, contact details and address;
· Date of birth;
· Gender;
· Payment information;
5. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. We need your data to perform the contract we have entered into with you, namely the supply of goods. Your personal data will be used for the following purposes:
· Providing and managing your account.
· Supplying our products and services to you.
· Personalising and tailoring our products and services for you.
· Communicating with you. This may include responding to emails or calls from you.
· Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time.
6. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
· Covering the warranty period of your items purchased.
· For the duration of your contract with us
7. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
· Close review of IT infrastructure and security to ensure we are protected, as best we can, from cybercrime attempts.
· Necessary on-site security measures re office security, CCTV, till security
· Payment security [insert details of how you keep card payments safe both in person and online].
8. Do You Share My Personal Data?
We may share your personal data with other companies in our group for business purposes. This includes subsidiaries and holding company and its subsidiaries.
We may sometimes contract with the following third parties to supply products and services to you on our behalf:
1. Suppliers and Sub-contractors
2. Couriers
3. Marketing hosts
4. Order Platform Host
Other third parties may also include payment processing, delivery, website management, office administration, IT, legal, accountancy and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold for the performance of your contract only.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
9. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal address below. For more information please request a copy of our Subject Access Request procedure.
10. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Name: Patrick Loughrey
Email address: Patrick@Sunshinegc.co.uk
Telephone number: 0208 889 4224
Postal Address: World of Garden Products, Durnsford Road, Bounds Green, London, N11 2EL.
Customer APP
Steps to delete your APP account:
Step 1: Log into the app
Step 2: Go to the Account icon
Step 3: Select the Details tab at the top
Step 4: Scroll to the bottom and tap ‘Permanently Delete Account’
Step 5: Enter App password, and tap delete.
Your customer record is immediately permanently deleted.